Terms & Conditions

General Terms and Conditions of the MU Shop operated by Modul University Vienna GmbH

Standard Terms and Conditions (T&Cs) for all orders placed online at https://moduluniversity.myshopify.com/

We would like to familiarize you with our standard terms and conditions below, which govern how we process and settle your purchases.

The offers in the MU Shop are directed exclusively at consumers who conclude the purchase for a purpose that cannot be attributed to their commercial or professional activity.

The MU Shop website offers exclusively new, unused merchandise for sale.

 

1.   Formation of contract and delivery of merchandise

  1. By placing an order, you confirm to purchase for private purposes exclusively.
  2. For orders placed online we enter into English language contracts only.
  3. When you order merchandise, your contract is with Modul University Vienna GmbH, Am Kahlenberg 1, 1190 Vienna, Austria
  4. By clicking on "Pay now", you are accepting these Terms & Conditions, and placing a binding order for the items in your shopping cart. Once you have submitted your order, we will immediately send you an e-mail with confirmation of your order. A binding contract is formed when you receive the order confirmation from us.
  5. Please note that, by way of exception, we are under no obligation to deliver your order if our suppliers fail to deliver stock correctly or on time, despite us having followed proper ordering practice at our end (matching purchase transaction (kongruentes Deckungsgeschäft). For this exception to apply, we must not be legally responsible for the merchandise being unavailable, and we must have notified you of the situation without undue delay. In addition, we must not have assumed a procurement risk in relation to the ordered merchandise. If merchandise is unavailable, we will refund any payments made by you without undue delay.
  6. We do not assume the risk of having to procure ordered merchandise elsewhere (procurement risk). This applies also to orders for generic goods (where only the type and features of the goods are described). We are obliged only to make deliveries from our available stock and from the stock we have ordered from our suppliers. We deliver exclusively to Modul University GmbH’s registered address where you can collect your order from the reception or another designated pickup spot. Where time periods are expressed in working days, we understand working days to mean all of the days between Monday and Friday inclusive, but not public holidays.
  7. We inform you about the typical delivery time on each product detail page.
  8. We reserve the right not to accept an order or to cancel the order if the order is being placed by the use of software, robot, crawler, spider or any automated system or scripted behavior and any use of third-party services used to place an order on your behalf.
  9. We hereby reserve the right to exclude customers with conspicuously high (and unusual) product return behaviour from further purchases for a period of up to 12 months. This shall apply, in particular, to repeated, disproportionately high numbers of returns (or instances of return behaviour considered to be ‘abusive’) that do not correspond to normal buyer behaviour.

 

2.   Prices, shipping costs and delivery

  1. The prices set out in the offer as on the date on which the order is placed shall apply. The stated prices are final prices (totals), in other words, they include Austrian value added tax at the applicable statutory rate. The merchandise remains our property until full payment of the purchase price.
  2. We assume no shipping costs and do not offer (home) delivery, but a click & collect service, letting customers pick up the ordered products at the registered address of Modul University Vienna GmbH. Orders are typically available for pickup from the working day following the confirmation of the order, subject to the order confirmation sent from the MU Shop.

 

3.   Payment

  1. We generally accept the following payment methods: credit card. We reserve the right not to accept certain payment methods for a given order and to refer to other payment methods. You are responsible for any costs associated with money transactions.
  2. In the case of credit card purchases, your card will be charged when we ship your order.
  3. You consent to receiving invoices and credits solely in electronic form.

 

4.   Statutory right of revocation in respect of merchandise

       1.  When you purchase merchandise you have a statutory right of revocation:

The first thing you should know is that if you decide to return merchandise, all costs associated with the return shall be borne by you. The item purchased should be undamaged and returned in its original packaging, complete with all the relevant parts (including packaging, documents and additional items: instructions, internal sections, etc.); in order to avoid damaging the original packaging, do not place labels or tape on the original packaging of the product.

 

       2. Information regarding the right of revocation:

You have the right to revoke this contract within 14 days without giving any reasons. The period of revocation is 14 days from the day on which you, or a third party designated by you, took possession of the last item of merchandise.

In order to exercise your right of revocation you must notify us (Modul University Vienna GmbH, e-mail: shop@modul.ac.at ) of your decision to revoke the contract by sending us an unequivocal declaration via e-mail or through the contact form on the MU Shop website. If you submit your notice of revocation online, we will send you a confirmation of receipt without undue delay (e.g. by e-mail). You will be deemed to have complied with the revocation period if you send your notice of revocation before such period expires.

 

       3. Consequences of revocation

If you revoke this contract, we are required to refund all payments we received from you, including delivery costs (except any additional costs incurred as a result of you choosing a delivery method other than the lowest-cost standard delivery offered by us), without undue delay and at least within14 days from the day on which we received your notice of revocation of this contract. Refunds will be processed using the same method of payment which you used for the original transaction, unless expressly agreed otherwise with you. We reserve the right to deduct the transaction costs associated with your refund. We may hold off completing your refund until we have received the merchandise back.

You are obliged to return or hand over all merchandise to us without undue delay, but at least within 14 days from the day on which you gave us your notice of revocation of this contract.

The above requirement is deemed satisfied if you return the goods before expiry of the 14-day period. You will be required to pay the return shipping costs. You are obliged to cover any depreciation in the value of merchandise if the depreciation is attributable to your improper handling of the merchandise when examining its condition, properties and function.

 

       4. Revocation form

If you wish to revoke the contract, please complete this form and return it to us:

Attn: Modul University Vienna GmbH, Am Kahlenberg 1, 1050 Vienna, Austria
e-mail: shop@modul.ac.at

 

I/we (*) hereby revoke the contract concluded by me/us (*) to purchase the following merchandise(*)/:

ordered on (*)/received on (*)

name of customer(s)

address of customer(s)

date

(*) Delete where applicable 

       5. Expiration of cancellation rights

The right of cancellation expires prematurely for contracts subject to sealed goods  which have been unsealed after delivery and which are not suitable for return due to hygienic reasons.

 

5.   Refunds

  1. Any refunds are paid automatically to the account you used for payment.

 

6.   Statutory liability for defects and further information

  1. The relevant statutory provisions in Austria govern our liability for defects.
  2. The offers made available in the MU Shop can be used by people of at least 18 years of age.
  3. Each customer is only entitled to have one customer account at any time. We reserve the right to delete multiple registrations.
  4. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

 

 

Kind regards,

 

Modul University Vienna GmbH
Am Kahlenberg 1, 1050 Vienna, Austria
Last updated: 26.06.2025